Managed Support

Per-incident Management Ticket

Examples of per-incident management tickets
-LAMP Stack installation
-Firewall rules configuration
-Basic empty CMS installation (Joomla, Drupal, WordPress.)
-Management panels installation cPanel, DirectAdmin, Plesk and Webmin
-SSH Hardening
-Operating System Re-Installlation
-Opcode cache installation
-Apache webserver, PHP and MySQL basic configuration
-Virtual Private Network Setup
-Operating system patches and upgrades
Per-incident tickets are defined as management tasks that take no longer than one (1) hour to be completed by our technical team.

Basic Management

- Basic LAMP Stack installation.
- Domain name registration (plus domain fee)
- Basic eCommerce platform installation (Magento, Prestashop, OpenCart, etc.)
- Initial installation of cPanel, DirectAdmin, Plesk or Webmin.
- Basic CMS installation and configuration (WordPress, Joomla, Drupal).
- 3 Free OS re-installs per Month
- Free Customer Incident Resolution for 3 Hours per Week
- Setup and Verify Routine Backups
- Operating System and Kernel updates.
- 8 M - 5 P assistance. Up to 8 business hours of support.

Comprehensive Management

- Configuration of cPanel, DirectAdmin, Plesk, Webmin, phpMyAdmin
- eCommerce platform migration (Magento, Prestashop, Shopify, OpenCart, etc.)
- Custom CMS installation and configuration (WordPress, Joomla, Drupal.)
- Server and application optimization with APC, Memcached, MySQL, PHP and Apache fine tune-in.
- Network Configurations
- Troubleshooting of Apache, PHP, MySQL
- Firewall Configuration
- OS Updates and Patches
- 8 M - 5 P assistance. Up to 16 Business hours of support.

  • - Includes Basic Management plus